One of Victoria’s leading construction and building upgrade specialists.

The challenge

What challenge or issue did you encounter that prompted you to seek assistance or support?

Challenge or Issue Encountered 

Our team faced several inefficiencies in managing critical processes, prompting us to seek assistance from Smoothx/ProScan+. Key challenges included:
  • Reliance on Manual Excel Sheets: We relied heavily on manual Excel sheets for tracking data, which was both time-consuming and prone to errors. This limited our ability to efficiently manage and analyze information.
  • Email-Based Approval Processes: Approval processes were conducted through email, leading to delays and lost communication. Important approvals often went unnoticed or required follow-ups to retrieve.
  • Lack of Accurate Data for PM Approvals: Project Managers (PMs) had no streamlined way to collect and review accurate data. This made it challenging to ensure timely approvals and decision-making.
  • Fragmented Document Management: Multiple documents were stored across several systems, creating confusion and inefficiencies in accessing and organizing critical files.
These issues significantly impacted workflow efficiency and prompted the need for a more integrated and automated solution.

The solution

How satisfied were you with the solution or resolution provided to address the challenge or issue you faced?

Satisfaction with the Solution
The team at Domain National are highly satisfied with the solution provided by Smoothx/Proscan, as it effectively addressed the challenges we faced and significantly improved our operations.
  • Increased Productivity: The solution has led to an over 80% increase in productivity in our invoicing process, drastically reducing manual workload and improving efficiency.
  • User-Friendly Interface: Once training was completed and the account was set up, the system proved to have a simple and intuitive interface, making it easy for our team to adopt and utilize.
  • Centralized Platform: By consolidating all processes into a single platform, Proscan eliminated the need for multiple systems and lines of communication, streamlining our workflows.
  • Seamless Integration with Procore: The integration with Procore was straightforward and efficient, enabling us to synchronize project data effortlessly and reduce duplication.
Overall, Proscan has delivered exactly what we needed to overcome our challenges. The ability to tailor the system to our specific business requirements further enhances its value and adaptability for our organization.

 Proscan has delivered exactly what we needed to overcome our challenges..

The results

What outcomes or results did you experience as a result of implementing the solution provided? Please share any improvements, changes, or impacts observed.

The implementation of Proscan has delivered significant positive outcomes across our operations. Key results include:
  • Increased Productivity: We experienced an 80% boost in productivity, particularly in invoicing processes, reducing the time and effort previously required.
  • Streamlined System Interactions: The solution eliminated the need to work across multiple platforms, consolidating our processes into one centralized system, which enhanced efficiency and reduced complexity.
  • Improved Traceability: Proscan provides clean, traceable records for all activities, ensuring that history is retained and easily accessible. This has greatly improved our ability to track and manage approvals, invoices, and metadata.
  • Error Reduction: The system’s notification features alert us when invoicing or metadata contains errors, allowing us to correct issues before they escalate. This has minimized errors and enhanced accuracy across the board.
  • Enhanced PM and Payroll Productivity: Project Managers and payroll teams have benefited from the streamlined processes, enabling them to focus on higher-value tasks and improving overall productivity.
The solution has had a transformative impact on our workflows, fostering a more efficient, accurate, and productive working environment.

Company name

Domain National

Industry

Construction

Company size

Enterprise

Smoothx products used

ProScan+

About the company

Since 2002 Domain National has delivered both large and small projects for a broad range of Australia’s leading government and non-government sector organisations.

Location

Victoria,  Australia